Tuesday, December 18, 2018

Levels of Done

A person is sitting, contorted in an extremely uncomfortable chair. Another person asks "How do you like my revolutionary new chair?" The uncomfortable person says "I have a few notes".

Previously, I pointed out that an engineer's definition of done should extend at least as far as their software being immediately deployable. That's a step in the right direction.

I think another step is to adopt this simple threshold of done:
Customers are deriving value from this behavior/story/feature.
You can't know you're done without attending to everything that needs to be done:

  • Working software.
  • Deployed in production.
  • Released to customers.
  • Validated with feedback.

Making the standard of done customers actually getting value measures all the things that matter without any risk of measuring something that doesn't.

If it's not self-evident, that's because customers actually getting value is the whole point of what we do...